Leeds Beckett University
Sarah Thompson (ST), University of York - Chair
Julie Cleverley (JC), Leeds Beckett University
Tom Vause (TV), Leeds Beckett University
Sarah Robbins (SR), Liverpool John Moores University – Minutes
Helen Buchanan (HB), Imperial College London
Martin Kelleher (MK), University of Liverpool
Clare Miller (CM), Newcastle University
Nadine Edwards (NE), University of Greenwich
Geraldine O’Beirn (GO), Queens University, Belfast
Steve Giannoni (SG), EBSCO Information Services
Richard Bramwell (RB), EBSCO Information Services
Adam Walsh (AW), Ebsco Information Services
Beverley Delaney (Open University)
Helen Handley (University of Birmingham)
Kerry Hadaway, (University of Southampton)
Emma Hollinshead, (Aston University)
Tom taking over from Julie, Martin attending in lieu of Elizabeth Gillespie
3A1 Action: BW/EBSCO user research to reach out to Liverpool
3A2 Action: BW to check whether there are plans for placard reports and report back
Ebsco have analytics and different tools on front and back end. Not tracking personal data, but tracking usage and movement. How should Ebsco make this info available to institutions? This is being looked at as part of a wider discussion around how analytics are used.
3B Action: BW to look into including an 'Accessibility Help' footer
Ebsco are looking into putting this in the new Ebscohost interface. But looking at UoL there is a link already there, so there is a possibility this is already live. This isn’t on Leeds Beckett’s page so looks like UoL has been specifically configured. MK to ask EG how this was achieved
4C Action: ST to coordinate feedback from the Group and send to SG
Is this still required? Leeds Beckett have done something for themselves. Action: Tom to share this with interested institutions [Now Done]
5a Action: ST to pass this invitation on via the Sherif mailing list.
No takers from the community, but will be discussed later in the meeting.
5b Action: BW to confirm how databases without title lists will be handled
The new Publication Finder should be coming in early 2020. This can be trialled with current setups for anyone who is interested in testing it. Interest from Greenwich and Liverpool. AW to clarify with developers.
6 Action: ST to amend June 2018 minutes:
Action: ST to chase up with Richard Bramwell as still awaiting an update on this from Richard
Reply from Richard: Please find the response from Adam Walsh our Library Services Engineer: “ I think a lot of sites question that we don’t have an easily accessible print book or ebook limiter. Essentially getting them added can be requested via support. They would request “Custom Stackable Limiters” for Print Book only and Ebook Only.”
Action: ST to check ‘Exporting search strategy – ST asked whether this was being looked at. TL confirmed that it is being actively worked on and feeds in to the current UX work.’
ST to go back to other users who have raised this issue, put a case together for this issue and email it to TL
ST to follow up with Helen after the meeting. Could be enhanced in the new release
Action: SG to check with TL ‘Personalisation/folders in EDS and SSO problems – several customers have reported items that have been saved to folders going missing when users log back in to their account at a later date. TL agreed to investigate this with EBSCO colleagues.‘
TL to investigate this issue with the authentication team and other within EBSCO and report back
No response received so SG to chase
Action: SG to collate responses. Group members to contact customer support if want to have the report a broken link function added to their system
This was superseded by other work (i.e. Leeds Beckett linking
Action: ST to check with HH whether this is still an issue
‘EBSCO adaptor API set up in Primo but article results sourced from the API don’t filter out when you filter to a type such as journal – This was raised by University of Birmingham. TL said he can arrange for this issue to be investigated further if Birmingham can send a screen capture of what is happening to pinpoint where the issue is.
HH from Birmingham to email TL with a screen capture and relevant screenshots. Email address email@example.com
This has been resolved
There is an issue here of affordability for small institutions who can’t afford the more expensive versions. SG: Very few using BSE as opposed to Complete/Ultimate etc. Ebsco are working with these institutions to move them onto a different version. Ebsco have currently paused this plan and affected sites (4 in UK and Ireland) have been notified.
Ebsco acknowledge that this is important and it should be implemented early 2020. Re: error messages – SG to follow up with Becky
Everyone agreed that single-user (named) is not suitable, so to have this flagged would be very useful. SG will speak to the EbscoNet team. If auto switch on is activated in the ERM, institutions have to remember to go in to turn it off. If these could be flagged separately so that they are not automatically activated. This kind of functionality is there with ebooks, but not journals.
SG requires more clarity on what is required by Bedfordshire. ST to put RB/SG in touch with Bedfordshire
AW queried why Liverpool want to use the custom link and not use full-text finder. MK mismatch of data between systems. The package in EDS isn’t bespoke enough for the UK. AW – either select that package in Holdings management, or have this package created in Holdings Management for the UK user community. It would be possible to load a local collection into EDS if required and it would solve the problem, but this isn’t necessarily the easiest way of dealing with it.
Action: Someone from Ebsco to speak directly to Liverpool about their setup.
Waiting for that to come in to be fixed
Ebsco are working on this. Should be addressed in the next release.
UK trainers have fed that back to project management to look at
Specific to UoL Work to look into this on the UoL account to fix it.
A concern that there is a risk that whole collections could be turned on/off or accidentally. Feeling that this depends on the institution. Could this be tailored so each institution could decide whether to have it visible or not. Ebsco – feedback from community on this is mixed. There is a pop up to alert users if select all/deselect all had been selected. SG to check if there is an SI in for this.
Update on Business Source: This is not definitive. It was talked about as part of a wider discussion about product lines. There is no timeline for Elite to be removed from the Ebsco portfolio. Ebsco acknowledge that budget is a big driver for institutions who currently have Elite. ST fed back the thoughts of the University of the Highlands and Islands who are very unhappy that they’ve been advised that they will have to migrate to a bigger package with a higher cost. KC stated that this was communicated to them poorly, and this is not currently the case. Ebsco are keen to provide value to the collections and KC will speak to the rep for this institution is happy to talk directly with Highlands and Islands.
E. Feedback re: ebooks. In the next 6 months First/second quarter 2020. MK asked is this specific to Ebsco ebooks, or all those in Ebscohost. SG clarified it is the ebooks in Ebscohost.
Older ebooks – do institutions expect older ebooks are converted? This would be a mammoth job for Ebsco to consider, in relation to the usage these books see. What are the thoughts of the group. MK wants all content to be available. Poor quality PDF is better than losing content. Tom – better quality metadata is preferable to changing and updating formats.
Publications Browse on EBSCOhost – Courtney
Accessed via the toolbar on Ebscohost interface, alphabetical list of publications, search, see more info etc.
Qu: is this used in the libraries? MK this is the page they point users to. Newcastle refer academics to it to check what is in each resource. Leeds Beckett don’t use it as they would point users to the Ebsco Ejournals A-Z
Survey to be sent after the meeting for everyone in the group to return
Ebooks in publication browse – this is still problematic. What value is the publication browse in each database?
Next phase of Ebscohost/landing page
An entry point to Ebsco databases and a place to orient the researcher
Working with the architecture team to improve search experience – moving search bars, clickable content, navigation improvements etc.
Much cleaner design. Single search bar, with all options on left.
Click through to Academic Disciplines – to provide a level of granularity and narrow down searches before they start.
More formal landing pages for some databases – may be more relevant to public libraries, still has the single search for that particular database
Feedback: usage tends to come through a discovery system, or Google! Rather than users starting at a database level. Leeds Beckett – as more reading lists are made available, the less browsing that’s done – users are going directly to the material that is recommended. We would expect Y1 would use reading lists almost exclusively, but by Y3 would expect more browsing and searching for additional material. Have a franchise profile to comply with licensing and find this a really useful tool. Subject profiles are similarly useful.
Follow up via email with questions for feedback.
Ashleigh Director of Content Enrichment
Enhance Subject Provision (ESP) subject vocabularies mapped together and overlaid with natural language to be more helpful to the end user.
Trying to help users make connections between subjects. There is an option for Explore linked topics. Example Java – programming language, island or coffee. User given power to select what they meant. Select the one they want, then given a 3D or 2D model of spin off topics. Lots of nodes of more granular subjects, get an overview of what each one is about. Jump off to each one and see relationships etc. Select them to build a search in EDS without having knowledge of Boolean logic. Visual search construction. Relationships (is a, part of, related, other) Working on getting search results displaying on this screen.
Leeds Beckett – question about accessibility and screenreaders. Answer: This is in phase 2, looking at having a table as well as the visual search which will be screenreader friendly.
Can be customised by colour so this can be tailored to suit users with visual impairment
This only covers anything in an institutional profile, rather than linking out to anything external.
Beckett – can these image maps be shared or exported. Answer: yes it is possible to share the knowledge graph.
ST asked – is Ebsco looking for trial institutions using EDS. Answer yes. Contact SG to liaise with Ashleigh if an institution has an interest in trialling this.
Mike part of SASS project group
Mobile app. Real time demo
Geolocation based to show local subscribers via Find my Library, or login via Personal user account – existing accounts would work for seamless integration. Sign in via google or OA also possible. Personal account not required, but will give personalised functionality not otherwise available.
Shows previous searches, perform a search and get a drop down of suggested terms. List of results. Fulltext and peer reviewed filters at the top.
Biggest difference between the legacy app and this one is the ease of authentication. Possible now to read articles offline. SG: is there a need for beta partners to test this. Feb 2020 launch of initial pilot phase.
May 2020 tbc, possibly via WebEx